Recently, I was talking to one of my friend discussing my work in Recode AI Solutions. She asked me back “What is a Chatbot?”

I was a little surprised, It’s about to 2021 and my friend didn’t know what a chatbot is. So what I decided is to educate her with my knowledge. Totally Normal right?

Later I realised that many people out there are not knowing ‘what a Chatbot is’. I can’t stay calm, so planned to explain the important aspects to leave no doubt to explain what a chatbot is to anyone who asks and making sure everyone knows exactly what a Chatbot is and How it will be helping in business..!!

What is a Chatbot? This is the definition according to Wikipedia “A chatbot is a software application used to conduct an online chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.”

Okay, Still some of you may not satisfied with this definition so here is an alternative definition that’s more suitable and easy to understand for every person with just a single reading.

“Chatbots are software applications that mimic human texts or speech and conversing through texts like a human with all emotions. It is often referred to as Conversational Agents”. If you felt this definition is still new to you. I bet you have used a Chatbot before. Look in the lower right corner of this picture. That’s a messenger chatbot.

Chatbots can build inside websites, social media pages or any other stand-alone applications.

Today Chatbots are an integral part of almost all spaces. It is handling many roles such as customer support, customer relationship management etc.

How do Chatbot works? So, now we all know what is a Chatbot is. It is also important to know how a Chatbot works and what a Chatbot used for.

How do chatbots work?

This is how a basic Chatbot works:

The user communicates with a computer program through text, voice etc.

The Chatbot responds to what you have said based on how it has been programmed.

Chatbots can take different forms depending on how they are used. Chatbots commonly use AI (Artificial Intelligence) and NLP (Natural Language Processing) to simulate human conversation. Chatbots with advanced technology like NLP are increasingly useful. But for the day-to-day use of marketing, sales, and customer service, text-based chatbots are perfect.

AI technology helps these chatbots to better analyse and respond to a conversation. Chatbots also differ according to where and how you interact with it.

How to use a chatbot for business

Every business needs to know when and where to use chatbots. The businesses with the biggest successes and the highest client retention right now are the one that are using chatbots to their maximum potential.

Businesses can develop inexpensive, feature-rich automated chat solutions for customer communication ranging from customer service to entertainment to marketing and sales automation.

Facebook Messenger chatbots are artificial intelligence computer characters that can hold conversations with humans from within the Facebook Messenger chat application. Facebook Messenger chatbots are a scalable and affordable solution that can help businesses operate at a high level on par with large scale systems. Advantages of Facebook Messenger chatbots include the fact that there are over 1.5 billion active global users of Facebook Messenger.

The instant replies and the convenient using of chatbot made customers rely on that feature again and again.


  • Build a Chatbot for Facebook messenger.

  • Send chat blasts to your Facebook contacts.

  • Run Facebook messenger ads.

  • Facebook post autoresponders.

  • Using Facebook Messenger for customer support.

  • Measuring performance with chatbot analytics.

  • Facebook Messenger for Business page.

This is a very big deal.

A chatbot is a very valuable helper for your business. It will also get you ahead of your competition that doesn’t use it. So don’t wait too long, because you end up so behind. Reach us to get a free chatbot consultation.

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